Privacy Policy

Decom Solar LLC Effective Date: May 14, 2026 Website: https://decomsolar.com

1. Introduction

Decom Solar LLC (“Decom Solar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at https://decomsolar.com (the “Site”), how we use it, who we share it with, and the rights you have regarding your information.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

This policy covers our website only. Our practices for SMS text messaging are addressed in a separate SMS Privacy Policy.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use the Site.

Information You Provide

When you fill out a contact form, quote request, or service inquiry on the Site, we may collect:

Your name
Email address
Phone number
Mailing or service address
Information about your solar system or project (system size, location, installation date, condition, etc.)
Any other information you choose to include in your message

Information Collected Automatically

When you visit the Site, certain information is automatically collected by our analytics and hosting providers, including:

Your IP address and approximate geographic location
Browser type, operating system, and device information
Pages viewed, links clicked, and time spent on the Site
The website or source that referred you to the Site
Date and time of your visit

This information is collected through cookies and similar technologies (see Section 5).

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries, quote requests, and service questions
Schedule and coordinate solar decommissioning, removal, installation, and related services
Communicate with you about your project or our services
Send you marketing communications and newsletters about Decom Solar’s services, where permitted by law and consistent with your communication preferences
Improve the Site, our content, and our customer experience
Understand how visitors find and use the Site
Comply with legal obligations and protect our legal rights

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email we send, or by contacting us using the information in Section 13. Opting out of marketing communications will not affect operational or transactional communications related to your inquiry or services.

We do not sell your personal information.

4. How We Share Your Information

We share personal information only as needed to operate our business and as described below:

Service providers. We share information with third parties that help us operate the Site or our business — for example, our website hosting provider, our analytics provider (Google Analytics), and Zoho, which we use for customer relationship management and email marketing campaigns. These providers are only permitted to use the information to perform services for us.
Legal requirements. We may disclose information if required by law, subpoena, court order, or other legal process, or to protect the rights, property, or safety of Decom Solar, our employees, customers, or others.
Business transfers. If Decom Solar is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to function properly and to help us understand how visitors use the Site.

Essential cookies are necessary for the Site to operate.
Analytics cookies (set by Google Analytics) help us see how visitors find and navigate the Site so we can improve it.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is set. Disabling cookies may affect how the Site works for you.

To opt out of Google Analytics specifically, you can install the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout.

6. Third-Party Services

The Site and our marketing operations rely on the following third-party services:

Google Analytics — used to measure and analyze how visitors find and use the Site. Google may collect and process information about your visit in accordance with its own privacy policy at https://policies.google.com/privacy.
Zoho — used as our customer relationship management (CRM) platform and for sending email marketing campaigns and newsletters. Information you submit through our forms, and contact information collected through our services, may be stored in Zoho. Zoho processes this information in accordance with its own privacy policy at https://www.zoho.com/privacy.html.

The Site may also contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide services you’ve requested, to comply with legal and recordkeeping obligations, to resolve disputes, and to enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.

9. Your Rights

You have the right to:

Ask what personal information we have about you
Request that we correct inaccurate information
Request that we delete your personal information, subject to legal exceptions
Opt out of receiving marketing communications from us

To make a request, contact us using the information in Section 13. We will respond within a reasonable time and consistent with applicable law.

Additional Rights for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:

Right to know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
Right to delete. You may request that we delete personal information we have collected from you, subject to certain exceptions.
Right to correct. You may request that we correct inaccurate personal information we maintain about you.
Right to opt out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising, but you have the right to opt out if our practices change.
Right to limit use of sensitive personal information. We do not use or disclose sensitive personal information for purposes that would trigger this right.
Right to non-discrimination. You will not receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before responding. You may also designate an authorized agent to make a request on your behalf.

10. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect perso